Getting started with Nulab Pass

Nulab Pass offers enterprise-grade security and control across all your organization’s Nulab products. Available as an add-on to Backlog or Cacoo, Nulab Pass features:

In this guide, we’ll go over how you can:

Try Nulab Pass for free
Set up SAML authentication
Verify your organization domain
Invite members
Set up user provisioning
Access audit logs
Upgrade to a paid plan

Try Nulab Pass for free

We offer a 30-day free trial for new users and those with existing Backlog or Cacoo plans.

If you have an existing plan:

Go to the Nulab Pass homepage.
Select the “Start free trial” button.
Sign into your non-Managed Account (Nulab Account).
Select an existing organization or create a new one.
Select “Start free trial” for instant access to Nulab Pass.

For new users:

Sign up for a free trial of Backlog or Cacoo to automatically create an organization.
Go to your organization settings to sign up for the Nulab Pass trial.

Once your free trial is over, you won’t have access to Nulab Pass, and Managed Accounts you created won’t have access to Nulab products without a Nulab Pass plan.

Set up SAML authentication

SAML authentication allows access to all Nulab products using SSO.

To set it up:

Go to your organization settings.
Select “Single sign-on” from the menu on the left.
Select “Manage” to set it up.

Good to know

Maintain at least one non-Managed Account to prevent losing access to your Nulab products if there are issues with your SAML authentication. This account should be held by an admin or plan admin and can’t be the same email used for a Managed Account.

Verify your organization domain

Verifying your organization domain allows you to add and manage accounts with that domain. To verify your domain:

Go to your organization settings.
Select “Domains” from the menu on the left.
Follow the steps to verify your domain.

Invite members

After setting up SAML authentication and verifying your domain, you can invite members to join your organization by creating Managed Accounts. To invite members:

Go to your organization settings.
Select the “Members” tab at the top.
Select “Create team” in the column on the left.
After creating a team, select “Add new account” on the “Members” tab.
Enter the member’s details.
Select “Create” to automatically send an email invitation.

Set up user provisioning

User provisioning uses SCIM (System for Cross-domain Identity Management) to automatically sync user additions, changes, and deletions from identity providers. User provisioning is only available for Managed Accounts. To set it up:

Go to your organization settings.
Select “User provisioning” from the menu on the left.
Select “Manage” to set it up.

Access audit logs

Audit logs record all Nulab activity within your organization to help track who’s accessed the products and what actions they’ve taken. Admins or those with audit log admin privileges can access audit logs in Organization settings > Audit log.

Upgrade to a paid plan

You can upgrade to a paid Nulab Pass plan during or after your free trial. To upgrade:

Go to your organization settings.
Select the “Billing” tab at the top.
Select “Upgrade” under your current plans.

You can cancel your plan any time.

All your Nulab Pass questions. Answered.

Got a question? We’re here to help 24/7 via Nulab Pass support.