Manage email notification

Backlog sends emails to project members when there are updates on the project, such as when new issues or comments are added.

Email Settings consist of overall settings and settings for each Project. To manage your email settings, click on your profile icon on the global navigation, select Personal Settings, and select Emails.

Receive email settings

To receive email notifications from Backlog, check on the Notifications and reports box

You can further manage the notifications and reports settings: 

  • Weekly reports
    Check this box to enable weekly reports by email, including issues and milestones due soon, your completed issues, and stars received.

  • Advanced settings (Format)
    Select to receive emails in HTML or Plain text format.

Did you know?

  • If an email has not been delivered to the specified email address because it is incorrect, Backlog will automatically turn off the "Notifications and reports" option. Please make sure to enter the correct email address.
  • Administrators can enable or disable users’ email settings from the Space Settings. This will overwrite the user’s personal email settings
  • If your language is set to English, the mail encoding setting will be set to UTF-8 as default.

Email settings for each project

You can further refine the type of updates you want to receive by breaking it down into the individual project. For example, you can select to receive email notifications from which project under what conditions. 

To further manage your project email notifications, in the Project preferences section, Browse and Add Project that you wish to receive the notifications from and refine the notification conditions by checking the conditions box.

Projects that are not listed in this table will take on the configuration from the Basic Settings if the Basic settings have conditions set. 

Did you know?

  • Email settings for projects can only be set if the "Notifications and reports" setting has been enabled.
  • The organization’s email security settings will determine the content of the email notification. If the administrator sets to hide the email notification details, a notice will prompt below the project preferences section.
    The content of the email notification will be hidden. Logging in to Backlog is required to view the full details of the notification.

Notification conditions 


Choose the type of issue-related events you would like to receive email notifications for.

Select "Added or updated" to receive email notifications when the following events occur:

  • When an issue is added
  • When an issue is closed
  • When an issue is assigned to you
  • When multiple issues are updated

If you choose "Comment is added", you will receive email notifications when a comment is added to an issue within the Project.


Choose the scope of issues you would like to receive email notifications for.

Select "All issues" to receive email notifications for all issues.

Uncheck "All issues" if you would only like to receive email notifications for issues assigned to you and/or issues registered by you.


Choose the scope of issues you would like to receive email notifications for.

Select "A Wiki page is added or updated" to receive email notifications when the following events occur:

  • When a Wiki is added
  • When a Wiki is updated

Emails will not be sent when the user adding or updating the Wiki does not choose "Send mail notification when created".


Check this box to receive email notifications whenever you are notified on issues.

If you have unchecked "Added or updated" in the issue section, you will still receive emails when an issue is added or completed, if that event is notified to you.

If you have unchecked "Comment is added" in the Issue section, you will still receive emails for comments if they are notified to you.

Even if you have set restrictions on emails in the issue section, you will still receive emails for restricted events as long as you have been notified in them.

Project Report 

This is for daily Project Report settings. The Project report contents the issues due on today and issues over the due date.

This setting also applies to the email notifications you receive when stars are awarded to you in the Project.

Subversion / Git 

For Subversion, you can use this feature for Projects with "Create a repository on Backlog" Subversion settings.

If you choose this option, you'll receive emails on every commit/push about the details of Subversion commit and Git push.

You will receive emails when the Git's pull request has been added, updated or a comment is added to the pull request.

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