FAQs about updating Managed Accounts

We updated our Managed Accounts to be more secure and easier to manage. To enjoy these benefits, Managed Accounts created before January 16, 2023 need to be updated. If your organization has accounts to update, admins will see an alert message on the “Members” page of the organization settings.

What are the benefits of updating?

Updated Managed Accounts:

  • Make it easier for admins to manage members belonging to multiple organizations.
  • Allow admins to change Managed Accounts to non-Managed Accounts.
  • Restrict the ability for multiple accounts to share the same email.
  • Allow members to log into all their Nulab products using single sign-on (SSO) or their email.

What’s the difference between updated and not updated Managed Accounts?

Updated Not updated
Multiple organizations Single organization
Login with SSO or email Login with SSO
Can change account type Can’t change account type

What happens to emails with multiple accounts?

Emails associated with multiple accounts are merged, and the Managed Account retains the data and profile information from the previous accounts. Members can log into all their organizations using SSO.

How do I update?

Learn how to update Managed Accounts.

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