Troubleshooting Files WebDAV errors

If you failed to connect Files shared folder from your local computer using WebDAV, please check your settings or try the following suggestions. 

Check the operating system

The following versions are supported for connecting files to your local drive. 

  • Windows 8/10
  • MacOS (latest and the a version before the latest version)

Consider using freeware WebDAV clients

For certain operating systems, there seems to be an issue accessing the shared folder. 

Please consider using freeware WebDAV clients like the ones below:

Set the WebClient service to automatic (Windows)

Please try to set up the startup type of Windows WebClient service to automatic and restart the service. To set up: 

  1. Go to Control Panel > Administrative Tools > Start Service
  2. Set the WebClient service to automatic
  3. Restart the service
  4. Set up a network drive

Check the restrictions on antivirus software, firewalls, etc. 

Check if the following software has applied restrictions to the network on the use of the shared folder. 

  • Antivirus software restrictions
  • Firewall restrictions
  • Proxy server restrictions

Did you know?

If your browser has been restricted from connecting to the internet, it may affect the connection and not be able to access your shared folder. 

WebDAV: Check that you are using TLS 1.2

On June 8, 2018, we made a change to stop using TLS 1.0/1.1 to enhance security.

If the WebDAV client communication uses TLS 1.0/1.1, you will not be able to access the shared folder. Please make sure that your WebDAV client is using TLS 1.2.

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