Manage files via Windows Explorer or Mac Finder

Users can access the Files shared folder from their local computer using WebDAV with Windows Explorer, Mac Finder, or a WebDAV client like Cyberduck or WinSCP.

Please follow the settings based on your operating system below. With a WebDAV client, users might be able to access Files from other operating systems (e.g., Linux), but they are not officially supported yet.

To troubleshoot errors related to Files WebDAV, please see the Troubleshooting Files WebDAV errors support article.

Settings for MacOS

  1. On the Files page, copy the URL address in the lower-right corner.

  2. At Finder, select Go and click on Connect to Server.

  3. Paste the copied URL in the server address field, and click Connect.

  4. Enter your Backlog login email and password, and click Connect.
  5. A Finder window will open, and the connection to the Files shared folder is complete. You can access the project’s shared folders and files from your computer.

Did you know?

  • If you have enabled 2FA (two-factor authentication), you must enter the special password generated in your Backlog personal settings. 
  • If you encounter problems connecting to the shared folder, please see the Troubleshooting section below.

Settings for Windows 8/10

  1. On the Files page, copy the URL address in the lower-right corner.

  2. Right-click on This PC and click on Map network drive.

  3. Click on Connect to a website that you can use to store your documents and pictures.

  4. Select Choose a custom network location and click Next.

  5. Paste the copied URL in the server address field, and click Next.

  6. Enter your Backlog login email and password, and click OK.

  7. The setup is complete when the shared folder is opened.

Did you know?

If you have enabled 2FA (two-factor authentication), you must enter the special password generated in your Backlog personal settings
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