FAQs about payments and plans

How can I pay for Cacoo?

Select to pay monthly or annually by credit card or bank transfer (Japan users only). Our Enterprise plan only allows annual payments. We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards.

How can I renew my plan?

Plans paid by credit card are automatically renewed unless you cancel your plan beforehand or there’s an issue with your credit card.

If you paid by credit card, you’ll get an email reminder seven days before the renewal date. If you paid by bank transfer, you’ll get a renewal notice and invoice 63 days before the renewal date.

How do I know when my plan ends?

If you already have a paid Backlog plan, your paid Cacoo plan will have the same end date, and you’ll be billed for all product plans at the same time with one invoice.

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