I received an email: “Your upcoming payment requires authentication”. What should I do?

Payer authentication is a service for secure credit card payments. The following credit card brands have adopted 3D Secure authentication which may require your authorization with a password, OTP (one time pin), etc.

You will receive an e-mail from Nulab when payer authentication is required. Please follow the procedure below.

  1. Click the Authenticate Payment button in the email and it will redirect you to Plans Page.

  2. Confirm your plan, select the payment method and click OK to proceed.

  3. An authorization page will be prompted. Please follow the instructions displayed on it.

    *The displayed contents vary depending on your credit card issuer.

  4. Upon successful authorization, a message indicating that "Your credit card has been authorized successfully" will be displayed in the lower right.

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