Download audit logs

By default, the audit log file will be automatically exported to all “Audit Log Admin” users at 2am (UTC) on the first day of each month.

To manually obtain the current and previous month's audit logs, you can follow the steps below.

Do you know?

Only administrator or member roles with the “Audit Log Admin” privilege can access the audit log function.

Export current month’s audit log

To export the current month's audit log:

  1. From your organization settings page, select Organization tab > Audit Log.

  2. Select the product you wish to export the audit log report for and click Export.

  3. A confirmation dialog will prompt, select Continue. A confirmation dialog will notify that exporting may take up to 30 minutes. Select Done.

  4. When the audit log file is ready, you will receive an email with the download link. From the email, select the Download button.

  5. A download dialog will prompt you to the audit log settings page. Select Download.

Do you know?

  • Exporting the audit log file may take up to 30 mins. 
  • The download link from the email will expire in 24 hours.
  • Exporting the current month’s audit log will export the log only up to the current date. E.g. if you exported on 15th November, your audit log period is from 1st November to 15th November.

Download past month’s audit log

To download the past month’s audit log:

  1. From your organization settings page, select Organization tab > Audit Log.
  2. Select the product you wish to download the past audit log report for and click on the Download icon.

Scenarios when you can’t obtain audit logs

The audit logs cannot be downloaded when: 

  • The Nulab Pass contract has expired or payment is overdue.
  • You are not granted the “Audit Log Admin” privilege.
  • The total number of organization users has exceeded the Nulab Pass license count.

Below is a summary of different Nulab Pass contract scenarios and how they affect the audit log operations. 

 

Nulab Pass scenario

Operations

Recording

Download

Audit log Admin

Not activated

     

On Trial

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Paid subscription

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License count is less than total organization users

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Trial Expired

     

Canceled subscription

     

*1 Payment failed (Overdue)

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*2 Overdue and terminated

     

30 days after the date of contract termination

All files will be deleted
(Cannot be recovered)

 

Remove “Audit Log Admin” privileges from all accounts

*1 When the payment fails, it is considered “overdue” and you have a 14 days grace period to update and retry the payment on the billing page.
*2 After the 14 days grace period, the Nulab Pass contract will be terminated if payment is not done. To re-activate your Nulab Pass, please contact the support team. 

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