Backlog 101: AI assistant

The Backlog AI assistant can enhance your organizational and personal workflow by identifying key details, summarizing data, and prioritizing tasks. Available with Premium and Enterprise plans, this feature can be used by admins and members alike.

In this overview we’ll go over:

Backlog AI assistant features
AI credits
Enabling Backlog AI assistant

Backlog AI assistant features

Backlog AI helps you stay on top of your projects by providing useful insights and automating key tasks. You can use it across different projects to save time and work more efficiently.

With Backlog AI assistant, you can:

Find and summarize issues based on their details.
Review issue comment
Create and delete documents.
Summarize wiki pages and documents.
Create new issues.
Visualize issue progress.
View recent activity of members and projects (update history within Backlog).
Identify high-priority or urgent issues.
Find issues that are past their due date.

Summarize an Issue

You can summarize an issue in two ways:

Ask the Backlog AI assistant to summarize it by giving the issue key.
Click Summarize at the top of the issue.

Review Issue Comments

You can review issue comments with AI Review in the comment box.

This feature helps you:

Find typos and wrong words in your comment.
Make your text easy to read.
Change the tone of your text.

Here are the steps to use AI Review:

Type text in the issue comment box.
Click AI Review.
Check the text suggestions from the Backlog AI assistant.
Click Overwrite original text.
Go back to the comment box and check the updated text.
Click Submit.

Did you know?

You can also click Copy to clipboard, edit the text yourself, and submit the comment.

Good to know

The AI assistant generates answers based on information available in Backlog and can make mistakes. Be sure to review answers for accuracy.

Backlog AI credits

Usage of Backlog AI assistant is credit-based and determined by your organization’s plan or paid pack. Credits used are based on various factors including the amount of data you send and receive, which AI model is used, and how often you use the service. One question or prompt is usually about 10 credits.

Credits are monthly and usage resets at 00:00 (UTC) on the first day of each month. Admins receive an alert once their organization has used 80% of available credits and can also check usage via Space settings > Global settings > Backlog AI assistant.

Plans and packs

The Premium plan includes 2,000 monthly credits, but any organization can purchase the following Backlog AI credit packs regardless of their plan:

Pack	AI credits	Monthly price (with tax)
Light	2,000/month	$60
Basic	5,000/month	$130
Advanced	9,000/month	$210

Purchasing Backlog AI credit packs (Light, Basic, Advanced)

Go to the “Billing” section under “Plans.”
Select "Buy a pack" next to "Backlog AI credit pack."
Select your pack and click "Next."
Select "Buy pack."

How to upgrade your Backlog AI credit pack

Go to the “Billing” section under “Plans.”
Select "Change pack."
Select the new pack and click "Next."
Select "Change pack."

First payment for Backlog AI credit packs

Because billing is aligned with your Backlog plan, your first payment covers the period until your plan’s renewal.

Check AI Credit Usage for Each User

You can check how many Backlog AI credits each user used.

Here are the steps to check Backlog AI credit usage:

Click "Space Settings" > "General Settings" > "Backlog AI Assistant".
Select the year and month you want to check in "Select Month".
Click "Export CSV".

CSV Data Details

Here is the data you will see in the CSV file:

Column Name	Content	Example	Note
backlog_user_id	Backlog User ID	12345
nulab_account_id	Nulab Account ID	SYSDsofhogsudofa
user_name	User Name	Yukari Nii	Display name on Backlog
email	Email Address	xxxxx.xxxxx@nulab.com	Registered email address
consumed_credits	Consumed Credits	185	Number of credits used in the selected month
last_used_at	Last Used Date and Time	2026-03-26 16:05:32	The last time the user used Backlog AI Assistant