Link files from third-party shared drives

Besides linking a file from a Backlog shared drive, you can insert files from third-party shared drives into an issue or comment section.

 

Tip: To link a file from third-party shared drives, you will need to log in to the shared drive account when the popup login form is displayed and allow Backlog to access it. For all services besides Box, login is required only for first-time access. Subsequent access will not require a login. 

 

Backlog supports the below listed third-party shared drives. 

  • Box
  • Google Drive
  • Dropbox
  • OneDrive

How to link a file

There are a few ways to link a file from third-party shared drives. Different ways of linking a file from third-party shared drives are listed below.

 

Note: The linked files from the third-party shared drives do not have a thumbnail preview, and only appear as an attachment link. 

Via the issue’s description or comment

When creating or editing an issue, or inputting your comment:

  1. Click the “Link a file” icon from the editor menu.
  2. Select the shared drive where the file is stored.
  3. Sign in to the shared drive account at the popup login form. 
  4. Select the file from the shared drives. 

Via the More “...” button

On the registered issue page,

  1. Click the More “...” icon from the top right. 
  2. Select Link a file and select the shared drive where the file is stored. 
  3. Sign in to the shared drive account at the popup login form. 
  4. Select the file from the shared drives.

Via the shared files tab

On the registered issue page,

  1. Click the + Link a File from the Linked Files section.
  2. Select the shared drive where the file is stored. 
  3. Sign in to the shared drive account at the popup login form. 
  4. Select the file from the shared drives.

Note: The “Linked Files” tab only will be displayed when there is a file is linked to the issue. If you have attached a file via the attachment function, it will reflect in the “Attachment” tab. 

Disconnect linked shared files

To disconnect the linked shared files from Backlog, click the "X" next to the file name.

File selection dialog does not open

If the file selection dialog does not open when trying to link a file from OneDrive, it may be due to the browser blocking the popup. If this occurs, update browser settings to allow pop-ups and then try to open the dialog again.



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